Sutherland, an experience-led global digital transformation and BPO enterprise, has launched an urgent recruitment drive for the position of Associate – Customer Support (International Non-Voice / Blended Process) at its Hyderabad operational facility. Published on August 18, 2026, this hiring initiative aims to fill 11 permanent openings with a salary package ranging from ₹2.5 to ₹3.0 Lacs P.A. Freshers and candidates with up to 1 year of experience possess an ideal opportunity to step into the international BPO domain.
Before reviewing the core requirements and registration links for this Sutherland requisition, explore our other active hiring trackers for this week:
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Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Sutherland Global |
| Position Role | Associate – Customer Support (International Non-Voice / Chat) |
| Requisition ID | 180826025512 |
| Total Vacancies | 11 Immediate Openings |
| Work Location | Hyderabad, Telangana |
| Offered Package | ₹2.50 – ₹3.00 LPA |
| Experience Requirement | 0 to 1 Year (Freshers & 6+ Months Exp Eligible) |
| Work Pattern | Night / Rotational Shifts (2 Rotational Weekly Offs) |
| Educational Bar | Graduation Not Required (Undergraduates Eligible) |
| Transport Benefit | One-Way Cab Service + Transport Allowance Provided |
| Official SmartRecruiters Link | https://smrtr.io/vkZh9 |
Core Position Framework:
The Associate – Customer Support role requires delivering digital brand experiences for global clients through non-voice channels (chat, email, and blended support). Selected candidates will handle real-time customer inquiries, troubleshoot issues, maintain quality metrics, and adhere to US process standards while working in night/rotational shifts.
Key Structural Responsibilities:
- Customer Interaction: Assist international customers efficiently via chat, email, or blended support channels in fluent English.
- Issue Resolution: Diagnose and resolve customer complaints, account queries, and service requests following process guidelines.
- Data Accuracy & Typing: Log call details and ticket notes with strong typing speed and zero accuracy errors.
- Shift Adherence: Flexible to operate in 24/7 night rotational shifts with scheduled rotational weekly offs.
- Premises & Security Protocol: Strictly follow venue security norms (only candidates permitted inside campus; no laptops or accompanying relatives allowed).
Qualifications & Core Competencies:
- Communication: Strong written and verbal English communication skills (mandatory).
- Technical Aptitude: Basic computer knowledge, fast typing speed, and web navigation skills.
- Eligibility Profile: Immediate joiners preferred. Freshers or candidates with 6+ months of experience in customer care or BPO processes are eligible.
How to Apply & Registration Workflow
Candidates who meet the eligibility parameters can complete their registration using the official SmartRecruiters link below:
1.Access Registration Link:
Navigate to the official Sutherland SmartRecruiters application page at [https://smrtr.io/vkZh9](https://smrtr.io/vkZh9).
2.Fill Candidate Information:
Enter your personal, academic, and contact details, and upload your latest resume.
3.Complete Online Assessment:
Participate in the written communication and basic computer adaptability tests sent to your registered email.
4.Attend In-Person / Virtual Interview:
Upon shortlisting, follow the instructions from the Sutherland HR team to attend interview rounds at the Hyderabad center.
Frequently Asked Questions (FAQs)
Is graduation mandatory for this Sutherland Non-Voice role?
No, graduation is not required for this opening. Undergraduates and freshers with strong written English can apply.
What transport facilities are provided by Sutherland Hyderabad?
Sutherland provides a one-way cab facility along with a monthly transport allowance for night/rotational shift employees.
Can parents or relatives accompany candidates to the campus for interviews?
No. As per strict company policy, only candidates are permitted inside the campus. Laptops and external visitors are strictly prohibited.
Disclaimer
Hustle2GetHired is a free career educational notification platform. We maintain an independent job news portal and do not charge registration or placement fees. All selection steps are directly administered by Sutherland.
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