Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a global technology services and consulting enterprise, has officially published an open requisition for the position of Production Agent L1 at its Hyderabad, Telangana operations center. Posted on August 17, 2026, this Wipro Hyderabad Hiring role focuses on digital process support, customer query resolution, and high-quality transaction management, with Content Moderation listed as the mandatory core skill set.
Before checking the complete role responsibilities and application process for this Wipro posting, explore our other active hiring trackers for this week:
🔗 Previous Post: Tech Mahindra Mega Walkin Drive 2026 – Banking Customer Support (100 Openings) — Mega walk-in interview drive (Aug 17–22) for 100 banking voice process roles at Pranava One, Erramanzil, Hyderabad.
🔗 Previous Post: JLL Operational Intelligence Analyst Recruitment 2026 – Remote Track — Operational risk, incident management, and AI validation role (Req ID: REQ521097) in Hyderabad & Bengaluru.
🔗 Previous Post: Amazon Program Specialist Recruitment 2026 – Network Control Center Track — Real-Time Remedies Execution and customer communications role (Job ID: 10493378) in Hyderabad.
🔗 Previous Post: Accenture Trust & Safety New Associate Recruitment 2026 – Content Moderation Track — Entry-level digital safety and moderation role (Job No: AIOC-S01659507) in Hyderabad for 0-1 years experience.
Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Wipro Limited |
| Requisition Title | PRODUCTION AGENT L1 |
| Posting Date | August 17, 2026 |
| Job ID / Ref Code | 193390-en_US |
| Work Location | Hyderabad, Telangana, India |
| Mandatory Skill | Content Moderation |
| Core Functions | Tech Support, Query Resolution, Call/Email Escalation, SLA Compliance |
| Internal Tool Focus | RAVE System (Availability & Productivity Tracking) |
| Employment Type | Full-Time, Permanent Operations Track |
Core Position Framework:
The Production Agent L1 delivers technical support and content moderation services for designated client processes. The role requires managing user transactions according to strict quality guidelines, resolving inbound help requests via phone or email, updating availability within internal systems (such as RAVE), documenting problem-solving steps, and ensuring strict adherence to process-level Service Level Agreements (SLAs).
Key Structural Responsibilities:
- Transaction Management & Moderation: Support process operations by reviewing and processing client transactions and user-generated content according to defined quality metrics.
- Customer Communication: Field incoming help requests via phone or email courteously, ensuring clear step-by-step guidance and menu navigation support.
- System & SLA Tracking: Log user details, queries, and resolution paths accurately. Update real-time availability in the RAVE system to maintain target operational productivity.
- Knowledge Base Maintenance: Access and maintain internal knowledge bases, FAQs, and self-help materials to speed up resolution times and identify recurring user trends.
- Escalation & Compliance: Identify operational red flags and escalate serious client issues to Team Leaders while complying with product disclosures and service agreements.
Qualifications & Core Competencies:
- Skill Requirements: Hands-on knowledge of Content Moderation concepts, ticket logging, and call/email documentation.
- Troubleshooting Ability: Aptitude for technical diagnosis, structured problem-solving, and guiding users through product features.
- Communication: Strong oral and written communication skills to articulate complex technical steps clearly.
- System Adaptability: Readiness to enroll in client-recommended product training, learn updated tools, and actively manage personal development metrics.
How to Apply
Candidates interested in applying for the Production Agent L1 role at Wipro Hyderabad should follow these steps:
1.Access Careers Portal:
Open the official Wipro Careers listing page for Requisition ID 193390.
2.Verify Eligibility Profile:
Ensure your resume highlights experience in Content Moderation, customer support, ticketing systems, or process operations.
3.Create / Log in to Candidate Account:
Register on the Wipro careers platform using your email address and upload your current resume.
4.Submit Application Form:
Complete all personal details, work history fields, and skill declarations before submitting the final form.
Frequently Asked Questions (FAQs)
What is the main requirement for the Production Agent L1 role at Wipro Hyderabad?
The primary mandatory skill listed for this position is Content Moderation, alongside effective technical support, transaction logging, and strong communication abilities.
What internal tool is used for productivity tracking in this role?
Wipro uses the RAVE system for agents to log availability, track time, and ensure operational productivity.
Where is this position located?
The job is based at Wipro’s operational center in Hyderabad, Telangana, India.
Disclaimer
Hustle2GetHired is an independent career news and educational notification platform. We do not offer direct employment, charge application fees, or act as an employment agency. All recruitment activities are conducted directly through Wipro’s official career portal.
Explore More Jobs:
Join Our WhatsApp Channel
Get the latest private jobs, government jobs, walk-in drives, internships, and work-from-home opportunities delivered instantly. Join our official WhatsApp channel to never miss an update.