Tech Mahindra Business Process Services, a premier digital transformation and customer experience arm of the Mahindra Group, has announced a massive Mega Walk-In Drive from August 17 to August 22, 2026, in Hyderabad, India. The IT services giant is filling 100 permanent vacancies for the role of Customer Support – Banking Process (Voice / Blended). Freshers and experienced graduates (0 to 2 years) with fluent English and mandatory Hindi communication skills are invited to attend Tech Mahindra Mega Walk-in Drive at Tech Mahindra’s Erramanzil facility.
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Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Tech Mahindra Ltd. (BPS Division) |
| Drive Format | Mega Walk-In Recruitment Drive |
| Drive Dates & Time | August 17th – August 22nd, 2026 | 9:30 AM – 5:30 PM |
| Venue Location | 5th Floor, Pranava One Building, Beside Erramanzil Metro Station, Hyderabad |
| Role Title | Customer Support – Banking Process (Voice / Blended) |
| Total Openings | 100 Positions |
| Experience Requirement | 0 – 2 Years (Freshers & Experienced) |
| Offered Package | ₹2.00 – ₹3.00 LPA |
| Shift & Working Pattern | Day Rotational Shift (Males & Females) | 5 Days Working (2 Rotational Offs) |
| Mandatory Languages | Fluent English & Hindi |
| Point of Contact (SPOC) | Srivani (Contact: 8125968936) |
Core Position Framework:
Selected candidates will handle inbound and outbound voice calls for Tech Mahindra’s banking customer support operations. The role focuses on addressing customer inquiries, resolving service requests, providing financial process information, following phone etiquette guidelines, and meeting team daily productivity targets.
Key Structural Responsibilities:
- Call Handling: Professionally manage inbound and outbound customer voice calls regarding banking products and service requests.
- Issue Resolution: Deliver accurate solutions to customer queries in compliance with banking standards and process guidelines.
- Customer Experience: Maintain high customer service standards, active listening, and clear communication in English and Hindi.
- Process Updates: Stay updated on process changes, daily operational briefs, and banking guidelines to ensure query accuracy.
- Target Achievement: Meet daily call handling volume, Quality Scores, and handle-time productivity metrics.
Selection & Interview Process:
The evaluation process consists of 4 direct rounds:
- HR Screening Round (Communication assessment & document verification)
- Operations Round (Language proficiency check & situational questions)
- Assessment Round (Basic computer knowledge & voice evaluation)
- Client Round (Final alignment for banking operations)
Required Technical Qualifications & Capabilities:
- Educational Background: Any Graduate (UG) degree completed.
- Language Proficiency: Excellent spoken communication skills in English and Hindi (both mandatory). Additional regional languages are an added advantage.
- Technical Skillset: Basic computer knowledge, internet navigation, and typing abilities.
- Work Flexibility: Willingness to work in day rotational shifts with 5 working days per week.
How to Apply
Candidates meeting the eligibility criteria can directly walk in to the venue between August 17 and August 22, 2026:
1.Prepare Documentation:
Bring 2 updated copies of your resume, Government ID proof (Pan/Passport/Voter ID), academic certificates, and passport-size photographs.
2.Report to Venue:
Reach Tech Mahindra Ltd., 5th Floor, Pranava One Building (Beside Erramanzil Metro Station, Hyderabad) between 9:30 AM and 5:30 PM.
3.Register with SPOC:
Mention SPOC: SRIVANI (8125968936) at the security registration desk upon arrival.
4.Complete Selection Rounds:
Participate in the HR Screening, Ops Round, Assessment, and Client Round on the same day.
Frequently Asked Questions (FAQs)
What are the interview dates and venue for the Tech Mahindra walk-in drive?
The walk-in drive runs from August 17th to August 22nd, 2026 (9:30 AM – 5:30 PM) at Tech Mahindra Ltd, 5th Floor, Pranava One Building, Beside Erramanzil Metro Station, Hyderabad.
Is Hindi mandatory for this banking customer support role?
Yes, fluent spoken communication in both English and Hindi is mandatory for this domestic banking voice process.
Are freshers eligible for this hiring drive?
Yes, fresh graduates with good communication skills in English and Hindi are encouraged to apply. Experienced candidates (up to 2 years) can also attend.
Disclaimer
Hustle2GetHired is a free career educational notification platform. We maintain an independent notification channel and do not request placement fees or registration charges. All interviews and hiring processes are conducted directly by Tech Mahindra Ltd.
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