Genpact (NYSE: G), a global digital transformation and professional services leader, has launched a new recruitment drive for the position of Associate – Customer Service (Voice Role). Published on August 20, 2026, this hiring drive offers 5 permanent vacancies at Genpact’s Hyderabad facility (Work from Office). The role is specifically structured for graduate freshers from 2021 to 2026 passout batches as well as candidates with up to 2 years of experience.
Before reviewing the core duties and eligibility parameters for this Genpact posting, check out our other active recruitment trackers for this week:
- 🔗 Previous Post: Accenture Hyderabad Recruitment 2026 – IT Customer Service New Associate — Chat & non-voice IT service desk role (Job ID: AIOC-S01654556) for freshers with 0–1 year experience.
- 🔗 Previous Post: Tata Capital Hyderabad Recruitment 2026 – Customer Service Executive — Financial services client handling, loan inquiries, and CX process improvement role at Tata Capital.
- 🔗 Previous Post: Sutherland Hyderabad Recruitment 2026 – International Non-Voice Process — Urgent hiring (11 openings) for chat and non-voice support roles with one-way cab facility in Hyderabad.
- 🔗 Previous Post: Wipro Hyderabad Recruitment 2026 – Production Agent L1 (Content Moderation) — Technical support, ticket logging, and content moderation role (Req ID: 193390) at Wipro.
Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Genpact (NYSE: G) |
| Position Role | Associate – Customer Service (Voice Role) |
| Requisition ID | 120826021767 |
| Posting Date | August 20, 2026 |
| Total Vacancies | 5 Immediate Openings |
| Work Location | Hyderabad (Work from Office) |
| Target Locations | Hyderabad, Khammam, Kakinada |
| Experience Requirement | 0 to 2 Years (2021 – 2026 Passouts Eligible) |
| Offered Package | Not Disclosed (As per Industry Standards) |
| Educational Bar | Any Graduate (2021 to 2026 Batch Graduates) |
| Work Model | Full-Time, Permanent (On-Site Office Setup) |
Core Position Framework:
As an Associate in Customer Service Voice at Genpact, you will interact directly with end-users to resolve customer queries, support data collection for user account recovery, reproduce customer issues, and escalate product bugs. The role demands critical thinking, strong internet application skills, and strict adherence to client processes and policies.
Key Operational Responsibilities:
- Customer Query Management: Respond promptly to customer queries and concerns via voice channels in a professional manner.
- Account Recovery Support: Collect and verify required data to enable seamless account recovery for end-users.
- Bug Escalation & Troubleshooting: Reproduce reported customer issues, document steps, and escalate technical product bugs to higher-tier teams.
- Policy & Process Adherence: Maintain a complete understanding of client-specific workflows, service guidelines, and security policies.
- Process Adaptation: Demonstrate critical thinking to identify operational areas requiring adaptation or workflow improvement.
Key Skill Requirements:
- Batch Eligibility: Graduate freshers passed out between 2021 and 2026 (Any Graduate discipline).
- Technical Aptitude: Active familiarity with internet browsers, web tools, and online applications.
- Communication & Ethics: Clear verbal English communication, proven work ethic, and ability to work both independently and collaboratively.
- Analytical Ability: Strong capacity for critical thinking, account analysis, and structured problem-solving.
How to Apply & Registration Workflow
Eligible candidates can submit their profile directly through the official Naukri listing portal:
1.Review Eligibility Parameters:
Verify that your graduation passout year falls between 2021 and 2026 and that your experience is between 0 and 2 years.
2.Access Job Listing Portal:
Open the official Naukri job page
3.Submit Profile via Naukri Apply:
Click ‘Apply’ using your updated Naukri profile, ensuring your resume lists your graduation year and key communication skills.
4.Await Genpact HR Contact:
Shortlisted applicants will receive direct communication from the Genpact recruitment team regarding interview schedule details in Hyderabad.
Frequently Asked Questions (FAQs)
Which passout batches are eligible for this Genpact Associate Voice role?
Only graduate freshers from the 2021, 2022, 2023, 2024, 2025, and 2026 passout batches are eligible to apply.
Is this a Work from Home (WFH) or Work from Office position?
This is a Work from Office position based at Genpact’s Hyderabad facility.
Does Genpact charge any fee for job applications or training kits?
No. Genpact does not charge any recruitment or processing fees at any stage of the hiring process. Candidates are advised to beware of fraudulent payment requests.
Disclaimer
Hustle2GetHired is a free career educational notification portal. We operate as an independent job informational site and never charge candidate processing fees. All applications are directly administered by Genpact.
Explore More Jobs:
Join Our WhatsApp Channel
Get the latest private jobs, government jobs, walk-in drives, internships, and work-from-home opportunities delivered instantly. Join our official WhatsApp channel to never miss an update.