Copart, Inc., the premier global online vehicle auction leader connecting sellers to over 750,000 buyers across 190+ countries, has officially opened applications for the position of Customer Service Representative under Requisition Code JR110287. Operating out of Copart’s Hyderabad technology center, this full-time role focuses on handling incoming voice calls (50-70 calls per day) and email support regarding vehicle purchases, buyer registrations, auction logistics, vehicle pickup, and payment processing. The Copart Customer Service Representative position operates under a 9-hour night shift structure with 2 consecutive weekly off-days.
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Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Copart, Inc. (Copart India Tech Center) |
| Job Requisition ID | JR110287 |
| Target Profile Title | Customer Service Representative |
| Operational Division | Global Customer Support & Auction Support |
| Primary Base Location | Hyderabad, Telangana, India |
| Shift Timing Framework | Complete 9-Hour Night Shift (With 2 Consecutive Week-Off Days) |
| Employment Structure | Full-Time, Permanent |
| Application Deadline | August 31, 2026 |
| Daily Inbound Target | Minimum 50 – 70 Inbound Calls / Day + Email Query Support |
Core Position Framework:
As a Customer Service Representative at Copart, your primary mandate is to provide real-time voice and email customer assistance to international buyers, sellers, and auction participants. You will resolve inbound inquiries regarding vehicle auction bidding, buyer account registrations, wire transfers, payment verification, title transfers, and vehicle transport pickup scheduling across Copart’s 200+ global facilities.
Key Structural Responsibilities:
- Inbound Call Management: Efficiently handle a daily target volume of 50 to 70 inbound customer support calls, maintaining high customer satisfaction and minimal average handle times.
- Multi-Channel Support Execution: Deliver written email support alongside phone interactions to address complex buyer transactions and account inquiries.
- Transaction & Payment Resolution: Assist users with car purchasing workflows, wire transfers, payment confirmations, and account balance updates.
- Auction & Pickup Logistics Coordination: Provide guidance on buyer registration requirements, bidding rules, vehicle location logistics, and gate pass pickup scheduling.
- Night Shift Operational Compliance: Maintain continuous availability during 9-hour US night shifts while ensuring strict adherence to Copart’s operational guidelines.
Required Technical Qualifications & Capabilities:
- Educational Credentials: Any Graduate degree or equivalent qualification.
- Communication Mastery: Excellent verbal and written English communication skills for international customer interactions.
- Call Volume Handling: Demonstrated comfort managing high-volume call environments (50-70 calls daily) and multi-channel ticketing systems.
- Night Shift Availability: Absolute readiness to work full 9-hour US night shifts on a permanent operational schedule.
- Problem-Solving & Detail Orientation: Strong issue resolution skills to troubleshoot registration errors, payment delays, and pickup scheduling conflicts.
Desired / Preferred Capabilities:
- Prior experience in international customer support, US voice BPO operations, or automotive auction support services.
- Familiarity with CRM ticketing platforms and basic transport/logistics workflows.
How to Apply
Follow these step-by-step instructions to submit your official application through the Copart Workday portal before the August 31, 2026 deadline:
1.Verify Readiness for Night Shifts:
Ensure your availability matches full 9-hour US night shifts and that your resume highlights strong English communication and voice/email support skills.
2.Access Official Copart Workday Portal:
Click the direct application link provided below to navigate to Requisition Code JR110287.
3.Initialize Profile Application:
Click the ‘Apply’ or ‘View Application’ button on the Copart Workday job page.
4.Upload Required Documents & Submit:
Sign in or create a Copart Workday candidate profile, enter your educational background, upload your updated resume, complete candidate disclosures, and submit your application.
Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
What are the working hours and shift patterns for this Copart role in Hyderabad?
This position operates under a full 9-hour night shift schedule and includes 2 consecutive weekly off-days.
What is the expected daily workload for a Customer Service Representative?
Candidates are required to manage a minimum of 50 to 70 inbound calls per day in addition to delivering written email support.
What is the last date to apply for Requisition Code JR110287?
The deadline to submit applications on the Copart careers portal is August 31, 2026.
Disclaimer
Hustle2GetHired is a free career educational notification platform. We maintain an independent notification channel and do not request placement fees or profile handling charges. All application processing is conducted directly on Copart’s official Workday portal.
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