Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a global technology services and IT consulting enterprise, has announced active hiring for the post of Production Agent L1 at its Hyderabad technology facility. Posted on August 23, 2026, under Job ID 194799, this full-time role focuses on technical process support and customer operations requiring specialized skills in Geographic Information Systems (GIS Maps).
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Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Wipro Limited |
| Position Role | Production Agent L1 |
| Requisition Job ID | 194799 |
| Posting Date | August 23, 2026 |
| Work Location | Hyderabad, Telangana |
| Employment Type | Full-Time, Permanent |
| Experience Requirement | Freshers & Experienced (0 to 2 Years) |
| Mandatory Skill | Geographic Information Systems (GIS Maps) |
| Offered Package | Not Disclosed (As per IT Industry Standards) |
| Educational Bar | Any Graduate / Diploma (Computer Science / IT / GIS Preferred) |
Core Position Framework:
As a Production Agent L1 at Wipro, you will provide technical transaction support, resolve customer inquiries via phone and email, and maintain process quality SLAs. The primary focus of this unit centers around Geographic Information Systems (GIS Maps) operations, call log analysis, end-user problem diagnosis, and knowledge base documentation.
Key Operational Responsibilities:
- Transaction & Query Processing: Handle incoming customer requests, diagnose technical issues, and record problem-solving steps in tracking software.
- GIS Operations Support: Utilize Geographic Information Systems (Maps) tools and resources to execute mapping data support and transaction workflows.
- SLA & Quality Management: Maintain process SLAs, log calls accurately, document recurring error trends, and update self-help knowledge base entries.
- Customer Communication: Guide users step-by-step through product menus, communicate alternative technical solutions, and perform scheduled follow-ups.
- Escalation Control: Identify operational red flags and escalate complex technical delays to the Team Leader while maintaining service compliance.
Key Skill Requirements:
- Mandatory Technical Skill: Functional understanding or working knowledge of Geographic Information Systems (GIS Maps).
- Communication Abilities: Strong oral and written communication skills to deliver customer assistance across phone and email channels.
- Operational Systems: Familiarity with customer ticket tracking software, call logging tools, and RAVE system tracking.
- Educational Qualifications: Graduation degree in Any Discipline (B.Sc, B.Tech, BCA, B.Com, B.A) or relevant technical diploma.
How to Apply & Registration Workflow
Eligible candidates can apply directly via Wipro’s corporate career portal:
1.Verify GIS Skill Alignment:
Ensure your CV highlights knowledge or exposure to Geographic Information Systems (Maps) and technical customer support capabilities.
2.Access Wipro Career Portal:
Open the official job application URL.
3.Create Profile & Upload Resume:
Click ‘Apply’, register your profile using your email, and attach your updated CV detailing GIS mapping familiarity.
4.Submit Application:
Complete all required personal and educational fields, submit the form, and note your Job ID (194799) for application tracking.
Frequently Asked Questions (FAQs)
What is the mandatory skill required for the Wipro Production Agent L1 post?
The mandatory skill specified by Wipro for this position is Geographic Information Systems (GIS Maps).
What qualifications are required to apply for this job?
Graduates in any specialization (B.Tech, B.Sc, BCA, B.Com, B.A) with basic GIS mapping knowledge and technical support skills are eligible.
Where is the job location for this role?
This position is based at Wipro’s office facility in Hyderabad, Telangana.
Is this position open to freshers?
Yes, freshers and entry-level professionals with foundational GIS understanding and customer service skills can apply.
Disclaimer
Hustle2GetHired is a free career news notification portal. We operate independently and do not collect registration or recruitment fees. All hiring decisions are managed directly by Wipro Limited.
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