Genpact (NYSE: G), a NYSE-listed global technology services and digital transformation leader, has launched recruitment for the position of Associate – Customer Service (Voice Role). Published via Naukri under Job Requisition Code 100826012403, Genpact Customer Service entry-level hiring initiative targets 2021 to 2026 passouts (0 to 2 years of experience) across Hyderabad (Work from Office). The role focuses on handling customer queries, assisting end users with account recovery data collection, investigating product issues, and providing voice support.
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Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Genpact India (NYSE: G) |
| Job Requisition ID | 100826012403 |
| Target Profile Title | Associate – Customer Service (Voice Role) |
| Operational Unit | BPM / Customer Success, Service & Operations |
| Work Location & Setup | Hyderabad, Telangana (On-Site / Work from Office) |
| Batch Eligibility | 2021, 2022, 2023, 2024, 2025 & 2026 Passouts |
| Experience Window | 0 to 2 Years (Freshers & Early Career Eligible) |
| Employment Structure | Full-Time, Permanent |
| Academic Prerequisite | Any Graduate Degree |
| Application Fee | Zero Fees (Genpact hiring is 100% free of charge) |
Core Position Framework:
As an Associate in the Customer Service Voice team at Genpact, your primary mandate is to manage incoming customer queries, deliver voice customer assistance, and assist end users with account recovery procedures. You will work on-site at Genpact’s Hyderabad hub, reproducing customer-reported issues, escalating software bugs to product development teams, and upholding client service level agreements (SLAs).
Key Structural Responsibilities:
- Voice Query Resolution: Address inbound customer inquiries and resolve user concerns through structured voice communications.
- Account Recovery Support: Gather necessary documentation and user details to assist with user account recovery processes.
- Issue Replication & Bug Escalation: Reproduce technical customer issues and escalate software bugs to higher-tier technical and product teams.
- Process & Policy Adherence: Maintain understanding of client workflows, security protocols, and operational compliance policies.
- Operational Quality & Collaboration: Participate in continuous learning and team collaboration to ensure high first-contact resolution rates.
Required Technical Qualifications & Capabilities:
- Academic Background: Any Graduate degree (2021 to 2026 graduating batches).
- Experience Level: 0 to 2 years in voice customer support, telecalling, or BPO operations (Freshers fully eligible).
- Technical Familiarity: Comfortable utilizing internet tools, browser extensions, and web-based applications.
- Analytical Capabilities: Analytical skills to troubleshoot user queries and collect diagnostic data.
- Work Setup Availability: Full readiness to work on-site from Genpact’s Hyderabad facility.
Desired / Preferred Capabilities:
- Prior experience in international BPO operations, call center environments, or technical customer support.
- Effective verbal English communication and active listening skills.
How to Apply
Follow these step-by-step instructions to submit your official application for Job ID 100826012403:
1.Verify Graduate Batch Eligibility:
Ensure you belong to the 2021–2026 graduation batches and that your resume reflects your educational background, voice support capabilities, and internet proficiency.
2.Access Official Job Portal Listing:
Click the direct application link provided below to open the job listing on Naukri.
3.Complete Application Questionnaire:
Click the ‘Apply’ button, log in with your profile, confirm your current work location readiness for Hyderabad, and submit your application.
Frequently Asked Questions (FAQs)
Which graduation batches are eligible for this Genpact Associate role?
Only candidates from the 2021, 2022, 2023, 2024, 2025, and 2026 passout batches holding any Bachelor’s degree are eligible to apply.
Is this a Work from Home (WFH) or Work from Office (WFO) position?
This position is an on-site role based out of Genpact’s Hyderabad facility (Work from Office).
Does Genpact charge any processing or starter kit fee for recruitment?
No. Genpact is an equal opportunity employer and never charges any fee or payment for job applications, starter kits, or training equipment.
Disclaimer
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