Amazon India has officially opened applications for the position of Program Specialist, Amazon Customer Service under Job ID: 10473654. Based out of Amazon’s corporate campus at ADCI HYD 20 SEZ in Hyderabad, this full-time role is positioned within the Real-Time Remedies Execution (RTRE) team under the Network Control Center (NCC). The Amazon Program Specialist role focuses on managing large-scale customer communications, driving bulk remediation actions (mass refunds, cancellations, push notifications), performing data validation, and mitigating high-severity incident risks across global digital services.
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Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Amazon Development Centre India (ADCI) |
| Job Requisition ID | 10473654 |
| Target Profile Title | Program Specialist, Amazon Customer Service |
| Operational Division | Network Control Center (NCC) / Real-Time Remedies Execution (RTRE) |
| Primary Base Hub | ADCI HYD 20 SEZ, Hyderabad, Telangana, India |
| Employment Structure | Full-Time, Permanent |
| Academic Prerequisite | Bachelor’s Degree or Equivalent |
| Operational Schedule | 24/7/365 Rotational Shift Model (All days/shifts including weekends/holidays) |
| Primary Skill Requirement | Intermediate MS Excel (Pivot tables, Lookups, Nested IFs, Data Cleansing, Array Formulas) |
Core Position Framework:
As a Program Specialist within Amazon’s RTRE unit, your core mandate is to execute bulk recovery actions and manage mass customer communications for users impacted by large-scale digital and physical service issues (e.g., Kindle, Echo, Appstore, Prime Video). Operating out of the ADCI HYD 20 SEZ hub, you will validate data sets, handle high-severity incident responses, manage cross-functional stakeholders, and continuously improve standard operating procedures (SOPs).
Key Structural Responsibilities:
- Bulk Recovery Execution: Drive mass recovery actions for D2 digital and physical customers, including data cleansing, file validation, mass refunds, and order cancellations.
- Customer Mass Communications: Publish customer-facing mass notifications, emails, and push alerts across global languages to resolve concerns proactively.
- High-Severity Incident Management: Collaborate cross-functionally during high-severity network outages to mitigate operational and customer experience risks.
- Data Validation & Quality Assurance: Perform strict data quality checks using intermediate Excel functions to ensure zero-error execution during mass actions.
- Process Efficiency & SOP Updates: Identify operational bottlenecks, lead continuous process improvement projects, and amend SOP documentation upon approval.
Required Technical Qualifications & Capabilities:
- Educational Credentials: Full-time Bachelor’s degree or equivalent practical experience driving internal cross-team collaboration.
- Spreadsheet & Office Tooling: Intermediate MS Excel skills (pivot tables & charts, multiple criteria lookups like VLOOKUP/XLOOKUP, nested logical/IF formulas, data cleansing, array formulas) along with MS Word, SharePoint, and PowerPoint.
- Communication Articulation: Ability to draft clear, concise written customer-facing media and present operational reports to leadership.
- Operational Readiness: Absolute flexibility to work all days and shifts within a 24/7/365 operation (including night shifts, weekends, and holidays).
Desired / Preferred Capabilities:
- Experience writing customer-facing digital content at scale.
- Data analytics background with proven experience using data to drive business decisions in an agile environment.
How to Apply
Follow these step-by-step instructions to submit your official application through the Amazon Jobs portal:
1.Verify Qualification Alignment:
Ensure your resume highlights degree credentials, intermediate MS Excel capabilities (formulas, pivot tables, data cleansing), incident handling, and communication skills.
2.Access Official Amazon Jobs Portal:
Click the direct application link provided below to navigate to Job ID 10473654.
3.Initialize Candidate Application:
Click the ‘Apply Now’ button on the official Amazon job landing page.
4.Upload Required Documents & Submit:
Sign in or create an Amazon Jobs profile, complete the employment questionnaire, upload your updated resume, and submit your candidate application.
Frequently Asked Questions (FAQs)
What is the job location for this Program Specialist role at Amazon?
This role is based out of the Amazon Development Centre India (ADCI) campus located at HYD 20 SEZ in Hyderabad, Telangana.
What level of Excel proficiency is required for Job ID 10473654?
Candidates need intermediate MS Excel proficiency, specifically in creating pivot tables, charts, multiple-criteria lookups, nested IF statements, array formulas, and performing data cleansing.
Is this role open to working night shifts and holidays?
Yes. Because the Network Control Center operates on a 24/7/365 model, candidates must be flexible to work all shift patterns, including days, nights, weekends, and holidays.
Disclaimer
Hustle2GetHired is a free career educational notification platform. We maintain an independent notification channel and do not request placement fees or profile handling charges. All application processing is conducted directly on Amazon’s official talent acquisition portal.
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