Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a global technology services and consulting giant, has officially opened applications for the position of Associate under requisition code 191780. Located at Wipro’s corporate facility in Hyderabad, Telangana, this full-time role sits within the business process operations division with a primary focus on Retail Banking (BA) support. The Wipro Associate position centers on delivering technical diagnosis, resolving customer queries across voice/email channels, maintaining SLAs, and logging incident trends inside enterprise support tracking platforms.
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Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Wipro Limited |
| Requisition Number | 191780 |
| Target Profile Title | Associate |
| Mandatory Skill Focus | Retail Banking (BA) |
| Primary Base Location | Hyderabad, Telangana, India |
| Posting Start Date | August 5, 2026 |
| Employment Structure | Full-Time, Permanent |
| Productivity Tracker System | RAVE System & Designated Incident Tracking Software |
| Performance Measures | Case resolution volume/day, SLA compliance, Pulse score, Quality standards |
Core Position Framework:
As an Associate in Wipro’s Retail Banking domain operations, your primary mandate is to provide technical diagnosis and query resolution directly to clients via telephone and email. You will manage end-to-end incident workflows, record user interactions, log issue details into designated tracking platforms, maintain availability in the RAVE productivity tracking system, and escalate unresolved or sensitive cases to team leadership.
Key Structural Responsibilities:
- Transaction & Query Management: Field all incoming client help requests via phone and email in a professional manner, managing transaction volume as per defined quality standards.
- Technical Diagnosis & Troubleshooting: Guide clients through step-by-step solutions for retail banking applications, assist with menu navigation, and provide product disclosures.
- Incident Logging & Trend Analysis: Record, track, and document all incoming queries using tracking software. Analyze call logs to identify repetitive issue trends and update self-help FAQs.
- RAVE System & Productivity Compliance: Update personal availability in the RAVE system to ensure optimal process productivity and meet contractual Service Level Agreements (SLAs).
- Red Flag Escalation & Follow-ups: Identify critical client risks or untimely resolutions, escalate red flags to the Team Leader, and conduct scheduled follow-up calls to record feedback.
Required Technical Qualifications & Capabilities:
- Mandatory Skill Domain: Demonstrated understanding or domain knowledge of Retail Banking (BA) concepts, account servicing, or financial customer operations.
- Communication Articulation: Superior oral and written communication skills to deliver user-friendly support and explain product features.
- Operational Software Literacy: Comfort using call logging tools, ticketing software, knowledge bases, and productivity tracking platforms.
- Process Compliance: Strong adherence to standard operating procedures, service agreements, and quality benchmarks to prevent legal/procedural non-compliance.
Desired / Preferred Capabilities:
- Prior experience in a banking contact center, retail financial customer service, or technical help desk.
- Proactive learning attitude to complete product-specific certifications and operational training hours.
How to Apply
Follow these step-by-step instructions to submit your official application through the Wipro careers portal:
1.Verify Skill Alignment:
Ensure your resume highlights domain exposure to Retail Banking, customer service, incident tracking software, and verbal/written communication capabilities.
2.Access Official Wipro Careers Portal:
Click the direct application link provided below to open Requisition ID 191780.
3.Initialize Profile Application:
Click the ‘Apply’ button on the Wipro job page.
4.Upload Required Documents & Submit:
Sign in or create a Wipro candidate account, complete the required employment and academic fields, upload your updated resume, and submit your candidate application.
Frequently Asked Questions (FAQs)
What is the mandatory skill requirement for this Wipro Associate role?
The primary mandatory skill required for this role is domain knowledge in Retail Banking (BA).
Where is this Wipro opening located?
This position is based out of Wipro’s corporate facility in Hyderabad, Telangana.
What productivity software is utilized in this process?
Associates update their availability and process productivity through the RAVE system alongside designated ticket tracking software.
Disclaimer
Hustle2GetHired is a free career educational notification platform. We maintain an independent notification channel and do not request placement fees or profile handling charges. All application processing is conducted directly on Wipro’s official talent acquisition portal.
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