Amazon India has officially launched a hiring drive for the position of Program Specialist, Amazon Customer Service under Job ID: 10493378. Based out of Amazon’s corporate facility at ADCI HYD 20 SEZ in Hyderabad, this full-time role operates within the Real-Time Remedies Execution (RTRE) team under the Network Control Center (NCC). The Amazon Program Specialist role focuses on executing bulk customer recovery actions, managing high-severity incident communications, performing data validations, and mitigating customer friction across global digital services.
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Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Amazon Development Centre India (ADCI) |
| Job ID / Requisition | 10493378 |
| Target Profile Title | Program Specialist, Amazon Customer Service |
| Operational Unit | Network Control Center (NCC) / Real-Time Remedies Execution (RTRE) |
| Primary Work Hub | ADCI HYD 20 SEZ, Hyderabad, Telangana, India |
| Employment Structure | Full-Time, Permanent |
| Academic Prerequisite | Bachelor’s Degree or Equivalent |
| Operational Schedule | Rotational Shifts (24/7/365 operational framework including nights/weekends) |
| Primary Skill Requirement | Intermediate MS Excel (Pivot tables, Lookups, Nested IFs, Data Cleansing) |
Core Position Framework:
As a Program Specialist within Amazon’s RTRE and Network Control Center, your main objective is to manage real-time observability, incident communications, and bulk remediation for digital and physical customer issues (e.g., Kindle, Echo, Prime Video, digital subscriptions). You will coordinate with business analysts, recovery teams, and product owners to validate datasets, execute large-scale refunds and order cancellations, publish mass communications, and update Standard Operating Procedures (SOPs).
Key Structural Responsibilities:
- Bulk Recovery Execution: Validate complex datasets and execute large-scale remediation actions, such as mass refunds, order cancellations, and account adjustments for impacted digital customers.
- Mass Communication Management: Create, review, and publish customer-facing mass notifications, emails, and push alerts across global languages to resolve concerns proactively.
- Incident & Stakeholder Management: Manage high-severity incidents, collaborate cross-functionally across Amazon teams, and serve as an operational liaison between business analysts and leadership.
- Data Validation & Quality Checks: Perform quality audits on incoming data files using intermediate Excel functions to ensure zero-error execution during mass actions.
- Process Improvement & SOPs: Identify operational bottlenecks, drive process efficiency projects, and update standard operating documentation once approved.
Required Technical Qualifications & Capabilities:
- Educational Background: Bachelor’s degree or equivalent practical experience driving cross-team collaboration.
- Spreadsheet Proficiency: Intermediate Excel skills, including pivot tables, charts, multiple-criteria lookups (VLOOKUP/XLOOKUP), nested logical/IF statements, data cleansing, and array formulas.
- Communication Articulation: Ability to draft clear written communications for both technical and non-technical stakeholders.
- Shift Flexibility: Complete willingness to work inside a 24/7/365 rotational shift matrix (including day, night, weekend, and holiday shifts).
Desired / Preferred Certifications:
- Experience in writing customer-facing digital content at scale.
- Data analytics background with a proven track record of using data to drive business decisions.
- Experience operating in fast-paced, highly agile incident response or recovery environments.
How to Apply
Follow these step-by-step instructions to submit your official application through the Amazon Jobs portal:
1.Verify Qualification Alignment:
Ensure your resume highlights degree credentials, intermediate Excel capabilities (formulas, pivot tables, data validation), incident management, and cross-functional communication.
2.Access Official Amazon Jobs Portal:
Click the direct application link provided below to navigate to Job ID 10493378.
3.Initialize Profile Submission:
Click the ‘Apply Now’ button on the official job posting page.
4.Complete Candidate Questionnaire & Submit:
Sign in or create an Amazon Jobs candidate profile, upload your resume, complete the background questionnaire, and submit your application.
Frequently Asked Questions (FAQs)
What is the job location for this Program Specialist position at Amazon?
This role is based out of Amazon Development Centre India (ADCI) at the HYD 20 SEZ campus in Hyderabad.
What level of Excel proficiency is required for this role?
Candidates need intermediate MS Excel knowledge, specifically in creating pivot tables, charts, multiple-criteria lookup formulas, nested IF statements, and data cleansing.
Does this position involve working in rotational night or weekend shifts?
Yes, because the Network Control Center operates on a 24/7/365 model, candidates must be flexible to work any shift pattern, including days, nights, weekends, and holidays.
Disclaimer
Hustle2GetHired is a free career educational notification platform. We maintain an independent notification channel and do not request placement fees or profile handling charges. All application processing is conducted directly on Amazon’s official talent acquisition portal.
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