Genpact (NYSE: G), a global leader in AI, process intelligence, and digital transformation services, has officially opened applications for the position of Analyst – Service Desk 5B under Job Requisition ID JR10016026. Based out of Genpact’s corporate facility in Uppal, Hyderabad, under a Hybrid work model, Genpact Analyst Service Desk full-time IT Service Desk role is designed for technology graduates skilled in L1 technical support, software/hardware troubleshooting, and IT infrastructure maintenance.
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Job Overview:
| Particular | Details |
|---|---|
| Hiring Enterprise | Genpact India |
| Job Requisition ID | JR10016026 |
| Target Profile Title | Analyst – Service Desk 5B |
| Functional Focus Area | Level 1 Technical Support & IT Infrastructure Maintenance |
| Primary Base Location | 14-45, Uppal L&R, STPI, Hyderabad, Telangana |
| Work Execution Model | Hybrid Model (Combined On-site & Remote Days) |
| Work Shift Structure | Rotating Shifts (India Operational Window) |
| Employment Structure | Full-Time, Regular |
| Academic Prerequisite | Bachelor’s Degree in CS, IT, Database Management, or Network Engineering |
| Application Deadline | September 30, 2026 |
Core Position Framework:
As an Analyst in the IT Service Desk team at Genpact, your primary responsibility is to deliver exceptional L1 technical support for incoming user queries, software/hardware incidents, and IT system requests. Operating within a hybrid framework out of the Uppal campus, you will take complete ownership of incidents from creation to closure, perform root-cause troubleshooting, maintain knowledge repositories, and ensure network/system security across enterprise environments.
Key Structural Responsibilities:
- L1 Incident Ownership & Resolution: Manage incoming technical queries, diagnose software and hardware problems, and take full ownership of incident tickets from creation to final resolution.
- System Maintenance & Upgrades: Install, configure, and upgrade software applications, computer systems, and network configurations while maintaining system security.
- Knowledge Repository Management: Search internal Knowledge Management Tools to address technical issues and document new solutions in the team repository.
- User Support & Education: Guide users on system utilization, perform Mac OS/Windows troubleshooting, and deliver professional technical assistance using structured soft skills.
- Business Continuity & Escalations: Maintain Business Continuity Planning (BCP) protocols and react quickly during critical system downtime or catastrophic IT events.
Required Technical Qualifications & Capabilities:
- Educational Background: Full-time Bachelor’s degree in Computer Engineering, Information Technology, Computer Science, Database Management, or Network Engineering.
- Technical Skill Stack: Strong foundational knowledge of IT Service Desk operations, hardware/software troubleshooting, Mac OS/Windows support, and collaboration tools.
- Language & Communication: English proficiency (Minimum B1 Intermediate level) with excellent active listening and customer service skills.
- Shift Flexibility: Willingness to operate inside 24×7 rotational shift patterns across hybrid work arrangements.
Desired / Preferred Certifications:
- ServiceNow Certified Application Developer or ITIL framework knowledge.
- Call Center Professional / Customer Service certifications (Cornerstone / SMG Poland).
How to Apply
Follow these step-by-step instructions to submit your official application through the Genpact Workday careers portal:
1.Verify Profile Eligibility:
Ensure your resume highlights technology degree credentials, L1 technical support skills, hardware/software troubleshooting, and ServiceNow or ticketing tool exposure.
2.Access Official Genpact Careers Portal:
Click the direct application link provided below to navigate to Job Requisition ID JR10016026.
3.Initialize Profile Application:
Click the ‘Continue Application’ or ‘Apply’ button on the Workday candidate landing page.
4.Upload Required Documents & Submit:
Sign in or create a Genpact candidate account, complete the background questionnaire, upload your updated resume, and submit your application before September 30, 2026.
Frequently Asked Questions (FAQs)
What is the application deadline for this Service Desk Analyst role at Genpact?
The official application window remains open until September 30, 2026.
Is this Genpact Service Desk position remote or office-based?
This role follows a Hybrid work model, operating out of Genpact’s Uppal STPI campus in Hyderabad.
Does Genpact charge any processing or application fees during recruitment?
No. Genpact never charges fees or requires candidates to purchase equipment/starter kits at any stage of the recruitment process.
Disclaimer
Hustle2GetHired is a free career educational notification platform. We maintain an independent notification channel and do not request placement fees or profile handling charges. All application processing is conducted directly on Genpact’s official talent acquisition portal.
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