Wipro has officially opened online applications for the position of Process Associate at their Kolkata office. This is a fantastic career opportunity for both undergraduate freshers (12th pass) and graduates looking to step into the corporate world with a global technology services leader. The Wipro Process Associate Recruitment 2026 is focused on international client operations, customer service, and claims processing execution.
Job Overview:
| Particular | Details |
|---|---|
| Company Name | Wipro Limited |
| Job Role | Process Associate |
| Work Model | Work from Office Only |
| Experience Target | Freshers |
| Employment Type | Full-Time |
| Qualification | Any Regular Graduate / Post Graduate |
About the Process Associate Role
As a Process Associate at Wipro, you will be part of the international customer operations division. Your primary responsibility is to handle incoming client help requests through calls and emails. You will diagnose problems, guide users through step-by-step solutions, and ensure that all transactions meet the required quality standards and contract SLAs.
Key Responsibilities
- Manage client transactions daily while maintaining strict quality and process standards.
- Answer customer queries via email and telephone calls in a professional, polite manner.
- Document client details, problem statements, troubleshooting steps, and final case resolutions.
- Keep your active availability status updated inside internal tracking systems like RAVE.
- Provide product support by walking clients through application features and setup menus.
- Identify complex issue patterns and escalate critical cases to the Team Leader for faster resolution.
- Participate in regular product training programs to stay updated on feature changes.
Eligibility Criteria & Required Skills
- Education: Open to Higher Secondary (12th Pass) candidates and Graduate freshers.
- Communication: Excellent spoken and written English communication skills are mandatory.
- Typing Speed: Must have a typing speed of at least 30 words per minute with 90% accuracy.
- Evaluation Pass: Clearing the SVAR language assessment test is a mandatory requirement for selection.
- Shift Flexibility: Must be comfortable working in late evening and night shift rotations.
- Preferred Advantage: Previous exposure or experience in US Healthcare or Claims Processing will be an added advantage.
Step-by-Step Selection & Application Process
- Click the official Wipro careers application link provided below.
- Read the detailed eligibility details on the enterprise dashboard portal.
- Click the ‘Apply Now’ button visible on the page.
- Register your email profile, fill out your educational marks, and input your typing test metrics.
- Upload your latest corporate format resume and submit your candidate application.
Frequently Asked Questions (FAQs)
Is this a work-from-home position?
No. This profile is strictly a Work from Office model operating directly out of the Wipro Kolkata campus.
Can 12th pass (undergraduates) apply for this Wipro job?
Yes. Higher Secondary (H.Sc) pass freshers are completely eligible to apply alongside regular college graduates.
What is the SVAR test mentioned in the description?
The SVAR test is an automated voice tool used by corporate companies to test your English listening, pronunciation, grammar, and speaking capabilities.
Disclaimer
The recruitment data guidelines listed here are based on public direct hiring configurations. Hustle2GetHired is a free education awareness network and never requests processing fees or alignment costs. All candidate verification processes are handled independently through the official enterprise domains of the employer brand.
Explore More Jobs:
Join Our WhatsApp Channel
Get the latest private jobs, government jobs, walk-in drives, internships, and work-from-home opportunities delivered instantly. Join our official WhatsApp channel to never miss an update.